Palautuskäytäntö

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Due to strict hygiene regulations and health protection standards concerning cosmetics and skincare, to be eligible for a return, your item must be strictly unused and completely unopened. The original packaging and any factory seals must remain 100% intact. We cannot accept returns of products that have been opened, tested, or used. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at karu.skincare@gmail.com. If your return is accepted, we’ll provide you with the exact return address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at karu.skincare@gmail.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items For hygiene and health protection reasons, we strictly do not accept returns of any skincare or cosmetic products if the packaging has been opened or the seal broken after delivery. Unfortunately, we also cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period In accordance with EU regulations, you have the right to cancel or return your order within 14 days, for any reason and without a justification. However, the hygiene exception strictly applies: the right of withdrawal is lost if the products are unsealed after delivery. As stated above, your item must be strictly unused, completely unopened, and in its original packaging with seals intact. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at karu.skincare@gmail.com