Toimituskäytäntö
SHIPPING POLICY
Order Processing All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been dispatched and handed over to the carrier.
Domestic Shipping (Finland) Shipping charges for your order will be calculated and displayed at checkout.
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Estimated delivery time: 2–4 business days.
Shipping within the European Union Shipping charges for EU orders will be calculated and displayed at checkout.
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Estimated delivery time: 4–8 business days, depending on the destination country.
International & Worldwide Shipping (Rest of the World) We offer worldwide shipping to international destinations outside the European Union. Shipping charges will be calculated and displayed at checkout based on the delivery address.
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Estimated delivery time: 6–15 business days, depending on the destination region.
Customs, Duties, and Taxes For international orders shipped outside the European Union, shipments may be subject to import duties, taxes, and customs fees levied by the destination country. KARU is not responsible for these additional charges. All customs and import duties are the sole responsibility of the customer. Please check with your local customs office for specific rates before placing your order.
Shipment Tracking When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to monitor its status. Please allow up to 48 hours for the tracking information to become active in the carrier’s system. If you haven’t received your order within the estimated delivery time, please contact us at karu.skincare@gmail.com with your name and order number, and we will investigate the status of your dispatch.
Damages in Transit KARU is committed to delivering high-performance products in perfect condition. However, we are not liable for any products damaged or lost during shipping by the carrier. If your order arrives damaged, please save all packaging materials and damaged goods, and contact us immediately at karu.skincare@gmail.com so we can evaluate the issue and guide you through the carrier's claim process.